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Training You up
to fit right in

Training & HR

At PDR we believe in going that extra mile for all of our clients and to that aim we are delighted to be able to offer a fully comprehensive support service including:

Employment Law 

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Our specialist employment lawyers are experienced in acting for both employers and employees, which gives us the advantage of appreciating both points of view, and enables us to anticipate the arguments we are likely to face from “the other side”.

Whether you need assistance with day to day business matters in relation to new contracts of employment, policies, redundancy procedures, or in relation to specific issues in the workplace such as performance management or discrimination advice, our employment solicitor can give you the practical advice you need to ensure that your business is never undermined by employment issues. We are able to provide a commercial view on most situations which arise to ensure a speedy conclusion to any problems.

  • Employment Law
  • Litigation & Dispute Resolution
  • Commercial Litigation
  • Debt Collection
  • Professional Negligence Claims
  • Building Disputes
  • Contract/IT Disputes
  • HR Advice

Through our experience and employment network we have helped many clients with staffing issues that have arisen, from simple employment contracts through to more complex staffing issues.

This means that if in the first instance we cant help you we will know someone that can. Our network of professionals are experienced in all sectors of HR giving you peace of mind that you receive up to date information and assistance at competitive prices.

  • Advice available when you want it
  • Access to HR and Personnel documents
  • Advice from specialists in human resources

So if you want to get some advice or just speak to someone for a bit of reassurance don’t hesitate to pick up the phone.

HR Advice

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Through our experience and  employment network  we have helped many clients with staffing issues that have arisen, from simple employment contracts through to more complex staffing issues.

This means that if in the first instance we cant help you we will know someone that can. Our network of professionals are experienced in all sectors of HR giving you peace of mind that you receive up to date information and assistance at competitive prices.

  • Advice available when you want it
  • Access to HR and Personnel  documents
  • Advice from specialists in  human resources

So if you want to get some advice or just speak to someone for a bit of reassurance don’t hesitate to pick up the phone. 

Training

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We like helping our clients get better results and make more money from using the phone. A core part of this is changing the way people view using the phone.

When the use of the phone is viewed correctly, it leads to a more natural conversation flow, where your perspective client is more likely to engage in the call than simply play the victim of an interrogation, with full engagement in the conversation and once trust has been built, then your people can start to introduce what they could do for your new client.

We can deliver a series of effective Sales, Customer Service and Communication training courses that get results.

  • New to selling
  • Telesales Staff
  • Account Managers
  • Call Centre Staff
  • Lead Generators
  • Outbound Sales Staff
  • Face to Face Sales People
  • Business Development Managers
  • Incoming Call Handlers
  • Client Relationship Managers
  • Developing Experienced Sales Staff
  • Why your staff fear sales and the telephone
  • Questions that get your staff the information they want and need from the client
  • How to make your products/ services attractive to your prospects over the phone
  • Increasing sales conversions
  • Effective ways to close the sale
  • Overcoming objections effectively
  • Providing Customer Excellence
  • Communicating over the telephone
  • Listening to your customers
  • Call Control Strategies
  • Making the complicated easy
  • Understanding your customers needs
  • Dealing with difficult customers
  • Keeping customers happy and still get business from them
  • Redundancy Coaching

In such turbulent times it is often the worst news that your staff can hear.

Redundancy is something that neither employers or employees wish to face but dealt with in the correct manner there is always something that can be done to help both parties recover from an unwanted situation

BY engaging PDR we can visit your organisation and discuss a suitable package that would most benefit the company and have the least impact on disruption to the working week. Redundancy coaching can help reduce bad feelings amongst employees and it can be a way that you can ensure your reputation as a good employer is maintained while providing support and assistance to staff.

We are happy to come out and help your team:

  • Deal with their situation and how to beat the unemployment trap.
  • Help in constructing a CV and working on their personal profiles and applications
  • Interview preparation and interviewing skills.
  • Identify their skills and experience
  • Help with focus and direction.
  • Building their confidence

Redundancy Coaching

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In such turbulent times it is often the worst news that your staff can hear. Redundancy is something that neither employers or employees wish to face but dealt with in the correct manner there is always something that can be done to help both parties recover from an unwanted situation

BY engaging PDR we can visit your organisation and discuss a suitable package that would most benefit the company and have the least impact on disruption to the working week. Redundancy coaching can help reduce bad feelings amongst employees and it can be a way that you can ensure your reputation as a good employer is maintained while providing support and assistance to staff.

We are happy to come out and help your team:

  • Deal with their situation and how to beat the unemployment trap.
  • Help in constructing a CV and working on their personal profiles and applications
  • Interview preparation and interviewing skills.
  • Identify their skills and experience
  • Help with focus and direction.
  • Building their confidence

Risk Assessments

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In an ever changing world Health and Safety continues to impact employers more and more

Here at PDR we have the expertise to help ensure that your staff are kept safe during their business activities and that all staff have a level of health and safety understanding.

What we can do for you, our Risk Assessment Advisory Service includes:

  • Initial assessment of the risk areas within your business
  • Cost-effective solutions, minimising your risks
  • Online access to a library of risk assessment templates, examples and guidance notes.
  • Training so you can carry out Risk Assessments In-house.
  • Trusted Partners
  • Barry Grainger Insurance